The following are some of the problems you may encounter. When you don’t know how to make a decision, you can use it as a reference.
Our warehouses are taking extra precautions when shipping your order, including working in smaller teams and practicing social distancing. Due to the new policies and procedures we've adopted to protect our fulfillment team during the pandemic, your order may experience 3-5 days delay. Thanks so much for your patience.
WHERE DO YOU SHIP FROM?
The Kastylee team works with top manufacturers worldwide to bring together the best-valued and high-quality products to our customers. Therefore, your order can be shipped anywhere from China, India, Vietnam, and others. Please rest assured that your package will be handled with utmost care thanks to our partnership with major shipping carriers like USPS, EMS, YUNEXPRESS.
WHEN WILL MY ORDER SHIP?
Once an order is placed, you'll receive an email notification confirming we've received it.
We will begin to process your order 6 hours after successful payment. Order processing usually takes 3-5 days. During high volume or crisis periods, the processing time may take an additional 2-4 days.
Once shipped, you'll get a shipment notification email complete with the tracking number to let you know it's on the way. Please note that sometimes tracking information can take longer than 24 hours to appear.
*Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All standard USPS, YUNEXPRESS shipments are usually delivered within 7-15 business days.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product. Please note the original shipping charge is non-refundable.
For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we're happy to offer size/color exchanges within 7 days of order delivery date.
We accept cancellations of orders up to 06 hours after order successfully paid.
For more detailed information and instructions, please visit our return policies.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal.